Tripadvisor certificate of excellence

We received a certificate of excellence from Tripadvisor in the post a few days ago, and I must say the staff was thrilled and very proud.
I was a bit surprised how much this meant to them, and then realized that it was a compliment to their work.
It was a true joint effort.

We have 40 reviews, not all of them great.
Of course, it means a great deal when you read compliments. But nothing is perfect, and neither are we.
The aim is to strive for perfection.
So we focused on the critical reviews and tried to ammend our mistakes.
One of the comments that kept repeating was about breakfast.
We put a lot of energy in making it more appealing for our guests.
Our cook started by baking our own homemade bread and cakes.
This was a definite success and the effort proved to be worthwhile.

We won't stop there, but will continue to listen to our guests, and where we can, improve.